Agile Emotional Intelligence

RETAIN & ATTRACT TOP TALENT (ENERGY)

A star team with a proven track record of being on top of their game, lost their winning streak as the competition ate up their market share and before recovering, the team lost its motivation. The employee net promoter score (eNPS) reached the rock bottom of 51%. The business lost 25% in revenue and people year over year for two consecutive years without fail. Many core team members had already left and one particular business critical subject matter expert (Mr. Smith) was near the exit. A combination of agile mindset, trusting culture and most importantly, inspired teams driven agile emotional intelligence teamwork led to the extraordinary turnaround of the whole agency business. The team regained conﬁdence and trust as they took ownership of responding to evolving business needs with high energy. This led to a turnaround that resulted in eNPS growing exponentially from 51% to 78%in ﬁve months. Thanks to AgileEI, Mr. Smith in articular regained energy with a miraculous recovery from near the exit to being top performer of the year while attracting top talent across his professional network.

RETAIN & ATTRACT TOP TALENT (ENERGY)

TESTIMONIAL:

Naveed was a catalyst and supporter in the organizational transformation process we undertook within our marketing solutions business at eBay Enterprise in Europe. He acted as a mentor to me and my leadership team as we introduced Lean to our working practices, he provided deep expertise, functional knowledge and a real passion and desire to help the team be successful. I personally thoroughly enjoyed working with Naveed, in articular his ability to interrupt business needs and adapt his approach to process and methodology to ensure its relevance and has impact. I would highly recommend Naveed and look forward to working with him and some point in the future.

Luke Griﬃths, General Manager, ebay

CREATE BREAKTHROUGH INNOVATION (INNOVATION)

Extraordinary talent and success led to the acquisition of one of the most successful startups in telecom asset management by a well-renowned energy company. The team was hyper-productive and executed scrum with excellence. The team used to work in sprints and demonstrated progress in cadence. The team gradually developed a hamster wheel feeling that led to the loss of morale and productivity. The sprinting fatigue led to disengaged employees. Our assessments helped the leadership teams dig deep into the root causes of this threat. By introducing innovation weeks, we introduced the much-needed breathing space for the team to explore their creativity without constraints and with full autonomy. The efficiency-driven unprecedented customer-centric ideas produced in these well-received, quarterly events made their way to the next major releases over the coming months. These Inspired Teams broke the hamster wheel feeling by focusing on a shared goal for a quarter and then taking the time to reflect, relax and reinvigorate their energies to unlock their creativity.

CREATE BREAKTHROUGH INNOVATION (INNOVATION)

Carl Bruiners, Head of Agile at GE

TESTIMONIAL:

It has been a pleasure working with Naveed at GE. He is a real asset to the business, his knowledge, experience and skill in Agile and Lean is unrivaled. Naveed has helped improve not only the team he works with on a day to day basis, but has assisted with improving the overall Agile model at GE Cambridge. Naveed has excelled at doing the handle turning as well as coaching his team with a steady cadence of improvement. Naveed handles everything with grace, no situation is too complex or stressful and his handling of any situation is second to none.

ACCELERATE VALUE CREATION (EXECUTION)

A highly talented leadership team (leading many hardware teams) was stuck in a rut. Almost all projects were late and many were often canceled because they missed their market window. The team tried many things but was struggling; the situation just didn’t get better no matter what they did. Guided by our ‘Purpose-driven Inspired Teams Framework,’ we gave the team “new eyes” to see the problem. We then baselined, strategized, and helped the leadership team use their new perspective to envision the changes needed to create hyper-productivity in their specific situation. This unlocked the team’s true potential and made all the difference; they took ownership of the problem and designed a successful transformation. The result is an amazing success where, within a year, all projects are now on schedule.

ACCELERATE VALUE CREATION (EXECUTION)

TESTIMONIAL:

Steve’s work helped develop my team into a much more cohesive team with strong teamwork. He has helped remove boundaries and enhance the collaboration between functions. His guidance has helped enhance the mindset of the team to bring out the best in them. Steve is a pleasure to work with and his style is highly conducive to bringing out open and honest conversations. Thank you Steve for helping us become a vastly more productive team.

Suresh Nair, Director of Engineering, Rockwell

GROW RESILIENCE WITH AGILITY (TRANSPARENCY)

mytheresa is one of the world’s leading online retailers for luxury fashion. Their success story began in 2006 with a unique selection of products from 200 of the most important designer collections, outstanding customer service and reliable delivery to more than 120 countries all over the world. In 2017, Mytheresa was facing a huge challenge of resilience with exponential growth for three years before the transformation became inevitable. Our engagement was aimed at managing and sustaining the growth in the aspects of responding to highly volatile change, team productivity and higher intrinsic motivation with transparency in an extremely fast paced competitive environment. We coached 100+ team members from all departments. Trained 50+ team members. Developed 20+ coaches known internally as change agents) from within the organization for a lasting inspired change. The leadership team found a routine for their weekly, monthly and quarterly planning from ision to Strategy to Execution while developing a Lean & Agile culture. Fast forward to 2021, the revenue has grown sustainably, the organization has made it to NASDAQ and passed the $200M threshold.

GROW RESILIENCE WITH AGILITY (TRANSPARENCY)

mytheresa is one of the world’s leading online retailers for luxury fashion. Their success story began in 2006 with a unique selection of products from 200 of the most important designer collections, outstanding customer service and reliable delivery to more than 120 countries all over the world. In 2017, Mytheresa a was facing a huge challenge of resilience with exponential growth for three years before the transformation became inevitable. Our engagement was aimed at managing and sustaining the growth in the aspects of responding to highly volatile change, team productivity and higher intrinsic motivation with transparency in an extremely fast paced competitive environment. We coached 100+ team members from all departments. Trained 50+ team members. Developed 20+ coaches known internally as change agents) from within the organization for a lasting inspired change. The leadership team found a routine for their weekly, monthly and quarterly planning from ision to Strategy to Execution while developing a Lean & Agile culture. Fast forward to 2021, the revenue has grown sustainably, the organization has made it to NASDAQ and passed the $200M threshold.

Michael Kliger, CEO, MyTheresa.com

TESTIMONIAL:

“We hired Naveed to support a fundamental transformation of all creative content production processes and to make all stakeholders aware, comfortable and knowledgeable about the lean, agile and continuous improvement concepts involved. His deep expertise, his ability to adapt to very different settings and unique skills in listening and teaching made our efforts highly successful and will bring bout Lasting change.”